Frequently Asked Questions

How long does shipping take? Delivery takes 3-5 business days within the US.

Can I return my order? Of course! If you're not completely happy, you can return unworn items within 30 days for a full refund. Just send me an email and I'll help you through the process.

Do you offer gift wrapping? Yes! Every order comes wrapped in a linen pouch with a handwritten note — free of charge. If you'd like me to write a personal message for a gift, just leave a note at checkout.

Will the jewelry irritate my sensitive skin? I use hypoallergenic materials in all my pieces. If you have specific allergies, please send me a message before ordering and I'll help you find the perfect piece.

Can I request a custom piece? I love creating something special! Send me an email with your idea and I'll let you know if I can make it happen.

How do I care for my jewelry? Store your pieces in the linen pouch when not wearing. Avoid contact with water, perfumes, and lotions. A gentle wipe with a soft cloth will keep them beautiful for years.

I have another question! I'd love to hear from you! Email me at hello@lisamelanie.com and I'll get back to you within 24-48 hours.

— Lisa ♥